How To Use Technology To Improve Customer Service

Customer service is important to any business, or should be… In this digital age, the customer is more important than ever. Companies don’t always invest the time or money in their customer service, which can inherently lead to poor service and unhappy customers – and non-returning ones at that.

The quality of your customer service can either enhance or degrade the loyalty of your customers to your brand, so how can we improve our customer service without going on endless training courses or employing? Tech!

Did you know that 78% of customers bail on a transaction if they have a bad customer service experience?

Understanding tech and anticipating customers needs can help to best serve customers and improve efficiency.  Technology can be the key to connecting on a deeper level.

Read the full article here.

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