Block Services

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Repair and Maintenance Management
Repair and Maintenance Management

Repair and Maintenance Management

LEVEL UP deals with all aspects of day to day repairs and maintenance of properties promptly and efficiently. We will also advise on major contract work and the use of specialist professionals and contractors.

  • Trusted and approved contractor database
  • Prompt, efficient delivery of repairs and maintenance
  • Proactive and reactive maintenance specialists
  • Our engineers are fully qualified
  • Advise on major contractor work
  • Advise on the use of specialist professionals and contractors
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Customer Service
Customer Service

Customer Service

High-quality customer service is vital to creating a transparent and open communicative space. We pride ourselves on attention to detail, listening and taking on board every word from the customer.

  • Build communities, develop relationships and earn trust
  • We host community days! Summer BBQs, Christmas drinks
  • Regular site inspections
  • Dedicated property manager. We make sure they aren’t overloaded with too many properties, so they have time to care for you
  • 24hr secure private access to our resident’s portal, on any device
  • Open, honest and transparent

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Bespoke Service
Bespoke Service

Bespoke Service

Every block is different, and we understand that each requires a different service. LEVEL UP can create a bespoke service tailored to the needs of the individual block or property and its residents.

  • Every resident is different, every home is different, every block is different
  • Each require a similar, but different service – tailored to the unique needs of the building and those who live there
  • Your 24/7 resident’s portal is tailored to your block, to help you feel at ease and in control of the place you call home
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Financial
Financial

Financial

Our transparent and efficient financial services make keeping track of budgets easier than ever. Handling finances in property management shouldn’t mean added stress.

  • Preparation of an annual budget for service charges
  • Billing and collection of service charges
  • Periodic budget report of income, expenditure and cash flows
  • Preparation of information required by appointed accountant
  • Preparation of a reserve fund plan relating to cyclical maintenance
  • Weekly/monthly payment of supplier invoices
  • Arrears collection management

LevelUP is a Champion of:

  • COMMUNITY

    We don’t manage “units” - we manage people’s homes. We care about the wellbeing of our residents and run community days to bring people together.

  • HEALTH & SAFETY

    We believe the health & safety of both our residents and the buildings in which they live are of paramount importance.

  • COMMUNICATION

    We deliver a better Block Management service because we use innovative technologies to improve communication and transparency.

  • TECHNOLOGY

    Technology is why we are different, and it’s why we are better. We use drones, tablets, innovative software and are developing an app!

Find out how we’re changing the face of property management... Our 2019 Brochure